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Q:
How do I return an item?
A:
All items returned to Anaconda Sports must be authorized by
our customer service department. All authorized returns require
a Return Authorization Number. The R.A.# must be clearly marked
on the outside of the shipping carton and/or the face of the
original shipping documents. Any packages returned without
bearing the authorization number and document inside will
be returned at the customers expense.
To obtain a return authorization number please call customer
service at 1-800-327-0074 or please fill out the Customer
Service Form located in the Customer Service
Section of our Web site. Our customer service department
is open Monday - Friday, 8am - 5pm EST.
All returns are subject to a 25%
restocking fee. Requests for return of goods must be received
within thirty (30) days of the invoice (except defects). Any
item deemed defective will be credited, replaced, and returned
to you freight prepaid. The same stock number, color, and
size will be replaced. No refunds or exchanges will be made
outside of the warranty period. Closeouts and any undergarments
that have been worn are non-returnable. Please be advised
that manufacturers require us to return merchandise for their
inspection. Therefore, it may take some time to resolve the
situation. All manufacturers decisions prevail.The return item must be in its original condition, including
all tags, packaging and accessories. You will receive a prompt
exchange or refund, excluding shipping charges. Merchandise
purchased with a credit card will be credited to the card
used for that transaction.
BAT WARRANTIES
Your new aluminum/composite bat carries up to a one-year
manufacturer’s warranty against defects.
NEW BATS [UNUSED/UNOPENED]
All unused, new bats in their original “shrink wrapped”
packaging may be returned to Anaconda Sports within 30 days
of purchase. Please call Anaconda Sports at (800) 327-0074
for a Return Authorization. Unless products are defective
or shipped in error, shipping charges are not refundable.
If you return a Bat to Anaconda Sports that is out of its
original packaging it will be shipped back to you at your
expense.
DEFECTIVE OR DAMAGED BATS
All defective or damaged aluminum/composite bats must be
returned to the manufacturer. Defective or damaged bats
may be returned to the manufacturer for exchange within
one year of the purchase date. The bat manufacturer's phone
numbers are shown below for your convenience. Please call
them directly to obtain a return authorization number (RA#).
We recommend that you keep your bat invoice as your proof
of purchase.
Anaconda Sports/Trump Bats: (800) 327-0074
Anderson Bats: (888) 777-4487
BamBooBat: (718) 698-0775
Combat Bats: (866) COMBATS
DeMarini Bats: (800) 937-2287
Easton Bats: (888) 259-1297
Louisville Bats: (800) 282-2287
Miken Bats: (877) 807-5291
Mizuno Bats: (800) 966-1234
Nike Bats: (800) 344-6453
Rawlings Bats: (877) 225-1041
Schutt Bats: (800) 426-9784
Worth Bats: (800) 282-9637
Wood bats carry no warranty or
guarantees.
SOFTWARE AND VIDEO WARRANTY
Any Software and Video merchandise that has been opened
is non returnable.
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Q:
Does Anaconda Sports have a catalog?
A:
Anaconda Sports offers catalogs for the following sports/departments:
Baseball/Softball, Basketball, Lacrosse, Soccer, Volleyball,
Track and Field and Youth Football. We also have a catalog
for Parks and Recreation and Schools and Institutions which
contains a composite of the products Anaconda Sports offers.
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Q:
How do I receive a catalog?
A:
To receive a free catalog please call 1-800-327-0074 or
e-mail sales@anacondasports.com.
When contacting Anaconda Sports please give your full name
and mailing address and indicate which catalog or sport
you are interested in.
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Q:
How often do Anaconda Sports catalogs come out?
A:
Generally each of our catalogs are updated once a year.
The release schedule for our most popular catalogs is as
follows:
Baseball/Softball - Between late October and mid November
Lacrosse - Between late November and mid December
Volleyball, Soccer - Between January and February
However, Anaconda Sports receives products year round, so
please check our Web site for the newest available products
we have to offer.
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Q:
Does Anaconda Sports have any retail stores?
A:
At this time Anaconda Sports has one retail store in Lake
Katrine, NY.
The store hours are Monday - Friday (10 am - 5 pm), Saturday
(10 am - 3 pm). To inquire about driving directions to the
store please call 1-800-327-0074.
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Q:
What is the cost of shipping?
A:
The cost of shipping depends on where you live in the United
States, the total weight of your order and which UPS shipping
method you choose. On our Web site you have a choice of
using either UPS Ground, Second Day Air or Next Day Air
with Ground being the cheapest and Next Day Air being the
most expensive. All orders placed through our Web site are
shipped via UPS. If you want to place an order utilizing
a different carrier such as USPS or FedEx for example, then
you must place your order over the phone by calling 1-800-327-0074.
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Q:
How long will it take to receive my order?
A:
Our normal internet order processing time is 1-3 business
days plus the additional in-transit shipping time. Click
here to view UPS Ground shipping map.
Generally, the quickest way to receive your order is to
choose UPS Second Day or Next Day Air when checking out
on our Web site. If you choose Second Day Air, the order
should arrive 2 days after the order ships from Anaconda
Sports. Next Day Air orders would arrive 1 day after it
is shipped from Anaconda Sports. Saturdays, Sundays and
Holidays are excluded from calculating the arrival time
of your order. Please see our Shipping section located in
the Terms and Conditions
of our Web site for additional information.
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Q:
Does Anaconda Sports ship to PO Boxes?
A:
UPS does not ship to PO Boxes. All orders on our Web site
ship via UPS and they require a physical street address.
If you need your order shipped to a PO Box using another
shipping method, such as USPS, then your order must be placed
over the phone by calling 1-800-327-0074
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Q: How do I check the contents of my
shopping basket?
A:
At the top of each page on our Web site there is a picture
of a shopping basket located above the toll free customer
service number. If you click once on the shopping basket
you will be able to view the items in your shopping cart.
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Q: How can I search for a specific
product(s) on your Web site?
A:
You can use the Search
or Advanced Search
function listed at the top of every page of our Web site
in order to search as quickly as possible for the products
you are interested in.
It is recommended that you utilize the Advanced
Search Function in order to retrieve the most relevant
results. On the Advanced
Search Page you can narrow down your results by using
two different join keywords, selecting a price criteria
or narrowing down the total number of results.
In order to do an efficient search, the following guidelines
and tips listed below should be utilized:
a. To search for a specific manufacturer sku or a
product sku listed in one of our catalogs, type in the sku
and any related results will show up. Example: To search
for an Easton BZ70-Z Bat, you would just type in BZ70-Z.
b. Limit your search to just a few general terms.
Examples: Easton Bat, Wilson Men's Basketball, Mizuno Catcher's
Mitt, Wilson Baseball Glove.
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Q:
Does Anaconda Sports fulfill international orders?
A:
All orders placed on our Web site must have a United States
billing address and a United States shipping address in
order to be processed. If you live outside of the United
States, or live in the United States and wish to have a
product shipped outside the United States, then you must
call 1-800-327-0074 to speak to a sales representative.
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Q:
Can I place a tax exempt order?
A:
Tax exempt orders cannot be placed through our website.
Please call 1-800-327-0074 to speak to a sales representative.
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Q:
Will I be notified if an item is out of stock or placed
on back order?
A:
Yes, a sales representative will contact you if this occurs.
Although, items that are out of stock will usually be indicated
as so on the Web site, we cannot guarantee the availability
of a product until the order is placed.
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Q:
On the Web site there is a product I'm interested in purchasing
but it says that it's out of stock. How can I find out when
you will be getting in more of this product?
A:
Please call 1-800-327-0074 or e-mail sales@anacondasports.com
to inquire about the future availability of any out of stock
products.
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Q:
Are all items in Anaconda Sports catalogs available on your
Web site?
A:
Not all products in our catalogs are available on our Web
site and vice versa. To place an order for an item that
is in one of our catalogs but not on our Web site please
call 1-800-327-0074 or e-mail sales@anacondasports.com
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Q:
Does Anaconda Sports have any online gift certificates?
A:
Not at this time.
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Q:
How can I pay for my order on your Web site?
A:
To place an order on our Web site you must have a valid
credit card or a valid debit card. The debit card must have
a Visa or MasterCard logo on it in order to be used. If
you wish to place an order using any other type of payment
method then please contact a sales representative directly
by calling 1-800-327-0074.
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Q:
Why are Anaconda Sports prices so low?
A:
The main reason is that we do our own order fulfillment,
avoiding the added cost/lag time we would incur if we relied
on other companies to ship our goods. Another reason is
that we have had a long relationship (20 years in some cases)
with major sporting goods manufacturers such as Rawlings,
Wilson, Worth, Easton, Louisville Slugger, Dudley, Brine
and Bike, just to mention a few. Because of our high sales
volume, we can get the products from these manufacturers
at discounted mass merchant prices.
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Q:
When was Anaconda Sports founded?
A:
Anaconda Sports is not a "Dot - Com." It was founded
in 1902 as Kaye Sports and has grown over the years to become
one of the largest independent sporting goods dealers in
the United States. Today, Anaconda Sports sells to wholesalers,
mass merchandisers, retailers, distributors, teams, leagues,
corporations, government installations, schools, universities,
Parks and Recreational facilities and to the general public.
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